View All Service Alerts

October 09 12:00 AM

Due to road closure on Franklin between Orchard to Curtis, route 4 buses will be on detour: To TSM from Franklin: left on Orchard, right on Cassia, left on Curtis, temp stop placed on Orchard SWC and Franklin in front of new building. To MSS from Franklin: left on Curtis, right on Bethel, right on Orchard, left on Franklin, temp stop placed on Curtis NEC and Franklin in front of Grovers. All stops on Franklin between Orchard to Curtis are closed.

9

October 03 4:00 AM

Stop closed outbound route 9 at State and Willow. Temporary stop placed far side.

September 25 4:00 AM

Route 10 on detour on the outbound. From MSS, Left 5th, Left Idaho, Right 15th back to route. Outbound stops on 8th and Fort are closed. Temp stop placed at 15th and Resseguie.

September 16 8:00 AM

Due to road construction, route 16 is on detour. Stops on 1st/Idaho and 1st/Bannock will be closed, use stop on Main and 1st.

9

August 06 12:00 AM

New detour on the Outbound Route 9. From 5th, Left on Idaho, Right on 15th, Left on State. Stops on State at 9th, 11th, 15th, and 18th will be closed. We will be servicing stops on Idaho Outbound. We will be returning to regular route on the Inbound side. A temporary stop has been placed at State and 21st. Inbound stop at State and 9th has been closed due to construction.

Home > Accessibility

Accessibility

VRT has been connecting people to the community they love to live in for over 20 years. We believe that equity, accessibility, and great customer experiences are at the forefront of public transportation, and offer a variety of services for those who experience difficulty utilizing our bus routes.

Man in wheelchair smiling while riding a bus

Accessible Transportation

Valley Regional Transit provides accessible transportation with our VRT Access and VRT Beyond Access services, with other specialized services available to meet additional community needs.

Full screen map

 

VRT Access VRT Beyond Access
Service Area Limited: ¾ mile of bus routes Broad: Most of Ada and Canyon County
Cost $3 No cost
Guaranteed ride Yes No
Pick-up/Drop-off Curb-to-curb Door-to-door
Qualifier Disability Disability and/or age

Services

VRT’s Access and Beyond Access services work together to provide ADA transportation for older adults and persons with disabilities across the Treasure Valley. VRT partners with a third-party organization called ADA Ride to determine disability status.

To apply for VRT Access, please visit ADARide.com or call (877)232-7433.

To qualify for VRT Beyond Access, passengers must first apply for VRT Access.

  • If you qualify for Access, you automatically qualify for Beyond Access.
  • If you do not qualify for Access and are 60 or older, you qualify for Beyond Access.
  • If you do not qualify for Access and are younger than 60, you do not qualify for Beyond Access

Note: Beyond Access trip requests that can be completed entirely by Access must be booked as Access trips. VRTCustomer Service will assist with determining trip eligibility.

  • Access

    Access is a paratransit transportation service operated by Valley Regional Transit through the tax support of local municipalities. Designed to complement fixed-route and on-demand bus systems, this service is available to people who are unable to utilize the fixed-route or on-demand bus systems because of a disability. Eligibility may be limited on a conditional basis, and each trip can be reviewed.

    Learn more

  • Beyond Access

    Beyond Access is a regional, shared ride, curb-to-curb service launching January 2024 for older adults and persons with disabilities that will provide no-cost trips in and between Canyon and Ada counties within the designated service area. Available Monday through Friday from 7 a.m. to 6 p.m.

    Learn more

  • Other Services

    We serve the Treasure Valley by getting more people to more places. There are several VRT programs that provide accessible, inclusive transportation to riders of all backgrounds.

    Learn more

Reasonable Modification to Process & Procedures

Valley Regional Transit is committed to serving the needs of individuals with disabilities in accordance with the American with Disabilities Act and Section 504 of the Rehabilitation Act of 1973. VRT Reasonable Modification processes are designed to guide VRT staff and contract operators to make reasonable modifications/accommodations to policies, practices, and procedures pertaining to fixed-route, demand response, and paratransit services necessary to avoid discrimination. The authority will grant reasonable accommodations requests except where making accommodations would:

  1. Fundamentally alter the nature of the service, program, or activity;
  2. Create a direct threat to the health and safety of others as defined in CFR 37.3; or
  3. Where the individual with a disability is able to fully use the services, programs, or activities for their intended purpose without the modification.

 

 

How to request a reasonable modification

The Transit Services Manager is the designated Reasonable Modification Coordinator. The coordinator is responsible for the administration of the reasonable modifications processes and maintaining documentation of requests and disposition of requests for modifications. Requests can be sent via:

Mail

Valley Regional Transit

ATTN: Reasonable Modification Coordinator

700 NE 2nd St., Suite 100

Meridian, ID 83642

Email

info@ridevrt.org

 

Download an ADA request for reasonable modification form

 

How to FILE A COMPLAINT

Any person wanting to file a complaint or appeal a denial of a request for modification of policies and practices has 10 days from receiving the decision to do so. Complaints or appeals may be filed via:

Mail

Valley Regional Transit

ATTN: Public Information Officer

700 NE 2nd St., Suite 100

Meridian, ID 83642

Email

records@ridevrt.org

Title VI

Valley Regional Transit is committed to ensuring that no individual or organization is excluded from participation in, denied the benefits of its program, activities or services, or subject to discrimination on the basis of race, color or national origin in accordance with Title VI or the Civil Rights Act of 1964, as amended.

Learn more about Title VI

Download the Title VI/ADA complaint form:

In English In Spanish (Español)
Title VI of the Civil Rights Act of 1964

“No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”