ACCESS Paratransit Service

ACCESS is a paratransit transportation service operated by Valley Regional Transit through the tax support of local municipalities. Designed to complement fixed-route and on-demand bus systems, this service is available to people who are unable to utilize the fixed-route or on-demand bus systems because of a disability. Eligibility may be limited on a conditional basis, and each trip can be reviewed.

ACCESS is a curb-to-curb transit service for the cities of Boise, Garden City, Nampa, Caldwell, and Meridian. The Boise/Garden City service operates Monday through Saturday with the same hours as the fixed-line bus system. There is also a paratransit service available in Nampa and Caldwell that operates Monday through Friday with the same hours as the on-demand service. The Boise ACCESS fleet consists of 15 vehicles, each with a seating capacity of eight passengers. The Nampa ACCESS fleet consists of two vehicles, each with a capacity of 12 passengers.

All ACCESS vehicles can accommodate wheelchairs.

Pickup and drop-off locations for ACCESS service will be within three-fourths of a mile of fixed-route service.

Service is by reservation only. Trips may be booked up to 14 days in advance, but no later than 5:00 p.m., for service the next operating day.

All ACCESS passengers must keep their certification current and re-apply when their certification expires.

Once approved, ACCESS fares are $3 per one-way trip for each passenger and for each guest. A personal care attendant may ride for free.

To obtain an application or set up a phone interview, please call (877) 232-7433 or visit ADAride.com. To schedule a ride or confirm if an address is within the service area, please call (208) 345-7433.

Apply for an ACCESS account
Or call (877) 232-7433

Schedule a Ride

We serve the Treasure Valley by getting more people to more places. There are several Valley Regional Transit programs that provide accessible, inclusive commuting options to riders of all backgrounds. You’re welcome to browse more of our services to see how we might be able to help you and/or your family.

Valley Regional Transit is committed to serving the needs of individuals with disabilities in accordance with the American with Disabilities Act and Section 504 of the Rehabilitation Act of 1973. VRT Reasonable Modification processes are designed to guide VRT staff and contract operators to make reasonable modifications/accommodations to policies, practices, and procedures pertaining to fixed-route, demand response, and paratransit services necessary to avoid discrimination. The authority will grant reasonable accommodations requests except where making accommodations would:

1. Fundamentally alter the nature of the service, program, or activity;
2. Create a direct threat to the health and safety of others as defined in CFR 37.3; or
3. Where the individual with a disability is able to fully use the services, programs, or activities for their intended purpose without the modification.

How to request a reasonable modification or file an appeal

Download an ADA request for reasonable modification form

Download the VRT Title VI/ADA Complaint Form

For more information, please call (877) 232-7433 or visit ADAride.com.