Earlier this year, VRT began sharing vehicles between Access, Beyond Access, and On-Demand services to support more riders, reduce waiting times, and be more efficient. Service areas, eligibility, fares, and booking processes remain unchanged.
Previously, trips on these three services – often called “demand-response” because they operate by request rather than along a fixed bus route – were scheduled independently.
Now, with the help of VRT’s scheduling platform Via, which books trips, maps rides, and powers the VRT Booking app, VRT can distribute vehicles as they are available to support other services.
“By sharing rides across services, we can serve more riders and make better use of every trip,” said Jeannette Ezell, VRT’s Operations Director. “Being flexible with vehicles means our service is much more efficient, and we anticipate seeing our ridership grow as a result.”
ADA COUNTY
In Ada County, VRT began using Access vehicles to support Beyond Access trips on January 2, offering rides that were not otherwise an option.
In the first week, VRT saw 130 same-day or after-hours bookings that wouldn’t have been available before the sharing option, with 258 total rides booked online or with the VRT Booking app.
“This has been a great early indicator that this flexibility is working,” Ezell said. “We will continue to monitor ridership trends and the system will continue to learn and become more efficient, while still making sure all ADA commitments are met.”
Fareboxes are available for Access trips only. Beyond Access remains free for passengers.
Vehicles may look different, but the service, eligibility, and fare remain the same.
CANYON COUNTY
On February 2, vehicle flexibility will reach Canyon County, where Access vehicles will help support VRT On-Demand trips.
“Our On-Demand service in Canyon County is often completely booked, and struggles due to driver and vehicle availability, which is determined by the funding we get locally,” Ezell said. “Broadening our vehicle pool will add capacity to the service and help us demonstrate the actual demand for Canyon County services.”
Staff will also be removing service decals to reflect the shift to a broader VRT fleet, rather than having service-specific vehicles. Vehicles may look different, but the service, eligibility, and fare remain the same.
Fareboxes are available for Access trips only. On-Demand riders should pay using Umo or cash.
During the first weeks of the change, drivers will do a visual inspection of valid paper passes and allow riders to board while VRT evaluates a long-term solution.
WHY UMO?
VRT encourages riders to switch to the Umo payment system, which turns frequent riding into pass pricing: simply tap and go, pay per ride, and once your total reaches All Day or 31-Day Pass amounts, you get unlimited rides for the rest of that period.
One fleet, more ways to ride
“We want to thank passengers for their patience as we move toward a more consistent and available service,” Ezell said. “We also want to remind everyone that service is reflected during booking, not by how the vehicle looks, and drivers will have your trip information and get you to your destination.”
“We’re excited to see how this strengthens our system,” Ezell added.
If you have questions about how this change affects your trip, or if you’d like to share feedback, please contact Customer Service or visit ridevrt.org/feedback.
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